Privacy Policy

1. Introduction

Jensen Estate Buyers (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiry forms, communicate with us via text message (SMS), and interact with our advertisements online.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly:

• Contact information (name, phone number, email address)
• Information about jewelry or items you wish to have evaluated
• Your address and location
• Any other information you voluntarily provide through forms or communications
• Phone numbers used for SMS communication

Information Collected Automatically:

• Device and browser information
• IP address
• Cookies and tracking technologies
• Usage analytics and traffic data

Information from Advertising Partners:

• Information about your interactions with our advertisements on Google, Meta (Facebook, Instagram), and other platforms
• Data regarding ad performance and user engagement

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and process evaluation requests
• To schedule appointments and follow up with you about your items
• To send you text messages (SMS) regarding your inquiry, evaluation results, and appointment confirmations
• To serve targeted advertisements and remarketing content
• To analyze and measure the effectiveness of our advertising campaigns
• To improve our services and customer experience
• To comply with legal and regulatory obligations
• To prevent fraud and enhance security

4. Text Message (SMS) Communication

When you provide your phone number and opt in to receive SMS communications, you consent to receive SMS messages from Jensen Estate Buyers regarding your inquiry, evaluation status, and appointment scheduling.

Opt-In and Consent:

• When you submit your phone number through our website form or other channels, you will be presented with a separate, optional checkbox to consent to receive SMS messages from Jensen Estate Buyers
• This checkbox is not pre-checked and must be actively selected to opt in
• Your consent to SMS messaging is separate from other communication channels

Opt-Out Instructions:

• You can opt out of SMS communications at any time by replying “STOP” to any text message from Jensen Estate Buyers
• You may also contact us directly to request removal from our SMS list
• Opting out will not affect your existing inquiry or evaluation process

Message Frequency and Charges:

• Standard message and data rates may apply from your mobile carrier
• Jensen Estate Buyers is not responsible for charges imposed by your carrier

5. SMS Data Protection

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site.

What Are Cookies?

Cookies are small text files stored on your device. They help us remember your preferences, track your activity, and provide personalized content.

Types of Cookies We Use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand user behavior and site performance
• Marketing cookies: Enable targeted advertising and remarketing

Managing Cookies:

• You can control cookies through your browser settings
• Disabling cookies may affect website functionality

7. Google Ads and Analytics

We use Google Ads and Google Analytics to advertise our services and understand how visitors interact with our website.

How Google Collects Data:

• Google uses cookies and pixel tags to track your interactions with our ads and website
• Google Analytics collects information about your browsing behavior to help us improve our site
• Google may use this data to show you relevant ads across other websites (remarketing)

Your Choices:

• You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on
• You can manage your Google ad preferences at https://myaccount.google.com/ads

Google’s Privacy Policy:

For more information, visit https://policies.google.com/privacy

8. Meta (Facebook/Instagram) Ads and Remarketing

We use Meta platforms (Facebook, Instagram) to reach potential customers and show personalized advertisements based on your interests and online behavior.

Meta Pixel and Data Collection:

• Our website uses the Meta Pixel, a tracking tool that collects data about your interactions with our site
• The Meta Pixel helps us understand how you use our website and measure the effectiveness of our ads
• Meta may use this information to show you relevant ads on Facebook and Instagram

Remarketing:

• If you visit our website, you may see our ads on Meta platforms
• These ads are customized based on your browsing history and engagement with our content
• You may opt out of these ads through your Meta account settings

Your Choices:

• You can manage your ad preferences in your Meta account settings
• You may limit the data Meta collects by adjusting your privacy settings
• For more information, visit https://www.facebook.com/policies/

9. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our service providers (e.g., SMS service providers, CRM systems, advertising platforms) who assist us in serving you
• With Google and Meta for advertising and analytics purposes
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

10. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When your information is no longer needed, we securely delete or anonymize it.

12. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct or update your information
• The right to request deletion of your information
• The right to opt out of communications and targeted advertising

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” above.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

By using our services and providing your information, you acknowledge that you have read and understood this Privacy Policy.